Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Kilmarnock | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Kilmarnock collects, uses, and protects your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Kilmarnock is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Kilmarnock and across the UK. We act as the data controller for any personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical details required to safely provide weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies
Communications: Records of any correspondence you send to us

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatment and provide pharmacy services safely
To process your order and arrange delivery — orders approved by our pharmacist are dispatched with a delivery time of 1 working day
To communicate with you regarding your treatment, consultations, and orders
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate clinical records
To improve our website and services

Our lawful bases for processing your data include contractual necessity, legal obligation, and where required for health data, explicit consent and the provision of healthcare.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand how visitors use our site so we can improve it
Functional cookies: To remember your preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

5. Sharing Your Data

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare professionals: Where clinically necessary, such as referring information to your GP or another healthcare provider involved in your care
Delivery providers: Your name and address are shared with our courier to fulfil your order
Payment processors: To securely handle transactions
Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other regulatory or law enforcement bodies where legally obligated
IT service providers: Third-party platforms that help us operate our website and systems, all bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain pharmacy and patient records for a minimum of 8 years in line with NHS and GPhC guidelines, or longer where required by law. After this period, data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption and access to patient records is restricted to authorised staff only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You also have the right to restrict or object to processing in certain circumstances. To exercise any of these rights, please contact us directly using the details below and we will respond within 48 hours. You also have the right to raise concerns with the relevant data protection authority if you believe your data has not been handled correctly.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Pharmacy Weight Loss Kilmarnock
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.